Returns and problems
My order arrived damaged, or is missing items, what should I do?
If you order has arrived damaged, marked, wet or unusable, missing certain parts of full items, please contact us immediately with the below. Please keep the damaged items and packaging until we have reviewed the photographs. Once checked, we will put it right by arranging replacements or refunding the affected items. If anything is also missing from the parcel, let us know at the same time.
Checklist
- Clear photos of the damage, marks, unusable pages or items
- A photo showing how the parcel and packaging looks on the inside and outside
- The number of sheets/items affected by the damage or that are missing
- Any further evidence in text or photo/video that can help us to assess what happened
Contact Us
Contact us using our Get in Touch form or directly via email at hello@stickiply.com
This is one answer from the Stickiply help centre, built from the questions customers email us.