Shipping policy

Last updated: [16/01/25]

SECTION 1: DELIVERY (SHOP, SUPPLIES & CREATE By Stickiply)

Items in our Create, Supplies & Shop Sections:

Approximate Business Days:

  • 🇬🇧 United Kingdom - 2 to 4 Days.
  • 🇺🇸 United States - 7 to 10 Days.
  • 🇨🇦 Canada - 7 - 14 Days.
  • 🇪🇺 EU - 4 to 14 Days.
  • 🇦🇺 International - 7 to 21 Days.

NOTICE: All delivery times provided are estimates based on recent shipping trends. We cannot guarantee specific delivery dates due to potential delays caused by customs, couriers, or other external factors beyond our control. Delivery Days may extend around seasonal festivities.


SECTION 2: INTERNATIONAL ORDERS (IMPORT DUTIES & TAXES)

European Union (EU) 🇪🇺

Following the United Kingdom's departure from the EU, customers in EU member states may be subject to VAT, import duties, and handling charges.

  • Orders under €150: Thanks to our integration with the EU Import One Stop Shop (IOSS), VAT is collected at checkout, minimising customs delays. However, small customs processing or brokerage fees may still apply.
  • Orders over €150: VAT and customs duties will be managed by your local customs or postal service. If you’d like to pre-pay these fees, please contact us prior to placing your order so we can arrange DDP (Duty Delivered Paid)shipping.

 

USA 🇺🇸

Most orders shipped to the USA benefit from a high customs threshold, meaning orders under $800 USD typically pass without incurring duties or taxes. However:

  • Orders exceeding this threshold may be subject to duties based on U.S. Customs and Border Protection rules.
  • Some states may impose sales tax depending on local laws. Sales tax is paid directly to the delivery partner in the US (USPS). Please check your local government website for more details.

 

CPTPP Countries 🇨🇦

Canada, Japan, Australia, New Zealand, Singapore, Peru, Chile, Brunei, Malaysia, Mexico and Vietnam

As part of the UK’s membership in the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP), many of our products, such as stickers and bookmarks, are eligible for 0% tariffs in participating countries. However:

  • Local VAT (Often 20%), GST, or other consumption taxes may still apply.
  • Customs processing or handling fees may be charged by your local authority.

GCC Countries 🇦🇪 

Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE

  • Orders shipped to Gulf Cooperation Council (GCC) countries are subject to import duties and taxes, including a standard 5% customs duty on most goods. 
  • Additionally, Value Added Tax (VAT) may apply, typically at a rate of 5%, depending on the country.

These charges are determined by the local customs authority in the destination country and are not included in the price of your order at checkout.

NOTE: As of January 2025, the United Kingdom and the Gulf Cooperation Council (GCC) are actively negotiating a Free Trade Agreement. The sixth round of negotiations concluded in February 2024, with both parties committed to finalising a comprehensive and modern agreement. We are closely monitoring the progress of these negotiations and will keep our customers informed about any developments that may benefit your shopping experience with us.

 

International Destinations

For countries outside the EU, USA, GCC or CPTPP regions:

  • Import duties, VAT, and handling charges are determined by your local customs authority and are the customer’s responsibility. Please check your local government website before ordering.
  • Failure to pay these charges may result in the package being returned to us. Additional postage costs for reshipping will be covered by the customer. Refunds of postage are not offered in this respect.

 

If you need any help or are confused at all by this information please contact us at hello@Stickiply.com

NOTICE: By placing an order with STICKIPLY, you acknowledge and accept that you are solely responsible for any import duties, taxes, or customs fees imposed by your country's customs authorities. Please consult with your local customs office or tax authority for detailed information. Alternatively you can contact us on hello@Stickiply.com for more information or to have a chat about how this might affect you or an order.

 

SECTION 1.4: INTERNATIONAL STANDARD 📦 

We offer International Standard shipping option for customers around the globe, which is untracked and available at a lower cost. By selecting this method at checkout, the customer agrees to accept full responsibility for any potential loss or the need for re-shipment with tracking. This option is provided as a gesture of trust and goodwill to help counterbalance the cost of international shipping, and we expect the same level of respect and honesty from our customers in return.

In the event that a package sent via International Standard shipping does not arrive, please contact us at hello@stickiply.com to discuss your order. We reserve the right to wait up to 21 days for the package to be returned to us in the case of customs issues. Based on your purchasing history with us, we may choose to remake or resend the order at no additional cost.

Please note: If more than one order fails to reach its destination, you will no longer be eligible for this untracked shipping option in future orders.

 

SECTION 4:  HELP & FAQs

Shipping Address: Please ensure that your shipping address is accurate and complete when placing your order. We cannot be held responsible for any delays, misdelivery, or non-delivery due to incorrect or incomplete addresses provided by the customer.

 

Lost or Damaged Shipments: In the unlikely event that your order has not arrived within 14 days or arrives damaged, please contact our Customer Support team at hello@Stickiply.com and we will work to resolve the issue as quickly as possible.

 

Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy.

 

Contact Information: If you have any questions or need assistance, please don't hesitate to reach out to our Customer Support team at hello@Stickiply.com. We are here to help you.

 

Thank you for choosing STICKIPLY for your sticker and artist merchandise needs. We value your business and are committed to providing you with a seamless shopping experience.