Returns and problems
My parcel is marked as delivered but it is missing, should I contact the courier?
No. Your contract is with us so please contact us directly rather than the courier. Send us your order number and the proof of delivery, such as the tracking page or delivery photograph. We can then raise the issue with the courier ourselves, open an investigation if needed and deploy any replacements.
Marked Delivered but can't find your package?
Before contacting us, try going through the check list below to ensure your parcel hasn't been left with someone else, or some place safe whilst you were away.
- Check around your property
- Check your nominated safe places
- Check with other household members
- Check with immediate neighbours
Contact Us
Contact us using our Get in Touch form or directly via email at hello@stickiply.com
This is one answer from the Stickiply help centre, built from the questions customers email us.