Shipping and delivery
My tracking hasn't moved for 5 days. What do I do?
If your parcel has been stuck in one location for more than 5 days, contact us with your order number and we'll investigate with the courier.
Most couriers keep packages for 7-14 days before returning to sender if there's an issue with your address, EORI number, tax information or something else.
This is one answer from the Stickiply help centre, built from the questions customers email us.