Custom orders

What happens if my order is printed with the wrong artwork?

Please contact us with your order number, the affected design or file name, and clear photographs of what you received. We will compare the printed item with the artwork attached to your order. If we used the wrong artwork, that is our mistake and we will put it right with a replacement or refund. If you supplied the wrong file or approved incorrect artwork, a free replacement or refund is not normally available because the order was produced from the file submitted.