Last updated: 05/10/24

At Stickiply, certain products and services are offered through subscriptions and pre-orders. This policy outlines how these purchases can be managed or cancelled. For returns and refunds, please refer to our Returns & Refunds Policy.

Subscriptions

When you purchase a subscription, you agree to receive recurring deliveries based on the selected frequency.

1.1 Payment & Billing

 

• Your payment method is securely stored and automatically charged before each scheduled delivery
• Billing occurs in advance of dispatch
• Some subscriptions may renew automatically unless cancelled before the next billing date

1.2 Managing or Cancelling Subscriptions

 

• Subscriptions can be paused, updated, or cancelled at any time before the next billing date
• Changes must be made before billing is processed
• Once payment has been taken, the order is locked in and will be fulfilled
• Cancellations after billing apply to the next cycle only
• No refunds are issued for subscription orders that have already been processed or dispatched

1.3 Failed or Declined Payments

• If payment fails, we may retry the charge
• If payment continues to fail, the subscription may be paused or cancelled
• We reserve the right to cancel subscriptions with repeated payment failures

Pre-orders

Pre-orders allow you to reserve items before they are in stock. Orders are fulfilled once stock becomes available.

2.1 Payment Terms

• We may charge:

a) Full payment at checkout, or

b) A partial deposit, with the remaining balance charged before dispatch

• Stored payment methods may be charged automatically when stock is ready

2.2 Cancelling Pre-orders

 

• Pre-orders can be cancelled any time before fulfilment
• Once fulfilled, orders are treated as standard purchases
• Refunds for fulfilled pre-orders follow our Returns & Refunds Policy
• Custom or made-to-order pre-orders may not be eligible for cancellation once production has started

2.3 Payment Disputes

If a chargeback or dispute is raised after fulfilment, we reserve the right to:

• Refuse future orders
• Restrict access to pre-order or subscription services

General Terms

 

• Custom, personalised, or made-to-order items cannot be cancelled once production has started
• Digital products cannot be cancelled once accessed or delivered
• Stickiply reserves the right to update this policy at any time