Get in touch
Got a question or need to check on an order? Send us a message or email us directly. We reply within 48 hours, Monday to Friday.
We are a small team at Stickiply and every email is answered by a real person. Completed contact forms are answered before direct emails, and we aim to get back to everyone within 48 hours.
Email usLog in to view and download your invoices.
Printer settings for every material, troubleshooting, artwork and cut files, orders, delivery and tracking, VAT and duties, returns, wholesale. Every answer written by us.
Do you provide VAT invoices?
Yes. We can provide a VAT invoice on request by email or via the enquiry form.
Is this vinyl waterproof?
It’s water-resistant once printed with glossy settings and fully dried. For long-term durability or outdoor use, we recommend applying a laminate layer.
Glossy (A4) and Holographic (A4 and A3)
It’s water-resistant once printed with glossy settings and fully dried. For long-term durability or outdoor use, we recommend applying a laminate layer.
Matte (A4 and Clear Backing)
It’s water-resistant once printed with matte settings and fully dried. For long-term durability or outdoor use, we recommend applying a laminate layer.
Clear and Clear Holographic
It’s water-resistant once printed with gloss settings and fully dried. For extra durability or outdoor use, apply a laminate layer.
Glow in the Dark
It’s water-resistant and durable for everyday use.
Is printable vinyl the same as sticker paper?
No, and this confuses a lot of new makers. Sticker paper is paper with adhesive on the back: cheap, tears easily, dies in water. Printable vinyl is a plastic film (ours is PP / polypropylene) that's water-resistant, flexible and designed to last.
We sell it under the "sticker paper" name because that's what 90% of people search for on Google. But every sheet in this collection is true printable vinyl. No paper.
The questions we are asked every day, answered here so you do not have to wait for a reply. Anything else is in the Help centre.
I need an invoice for my order
Log in and open Your invoices: every order on your account has its invoice ready to save as a PDF or print, as a VAT invoice for the UK, an IOSS invoice for the EU or a commercial invoice elsewhere. Checked out as a guest? Send the order number through the contact form (choose Order Problem) and we will email it.
I can't find my tracking
Tracking is in your shipping confirmation email under "Track your parcel", and in your account under the order. If the order has not shipped yet there is no tracking to show: our current processing time is in the banner at the top of the site. If the email never arrived, check your spam folder and that the email address you entered at checkout was right.
I entered the wrong email at checkout
Nothing is lost. Send the order number and the correct email address through the contact form (choose Change/Update Order) and we will update the order and resend your confirmation and tracking to the right address.
Is VAT included in prices for UK customers?
Yes. All prices shown on our website include UK VAT at the standard rate.
Do you provide VAT invoices?
Yes. Log in to your account on this page and every order has a "Download invoice" link. It opens as a printable page: use Print, then Save as PDF. If you checked out as a guest, send us the order number and we will email it.
When will my order be fulfilled?
Our current processing time is shown in the banner at the top of the website and updated daily. Most orders ship within 3 business days.
If you have a specific deadline, leave an order note or email us before placing your order so we can check we'll hit your date.
My tracking hasn't moved for 5 days. What do I do?
If your parcel has been stuck in one location for more than 5 days, contact us with your order number and we'll investigate with the courier.
Most couriers keep packages for 7-14 days before returning to sender if there's an issue with your address, EORI number, tax information or something else.
Something is missing from my order
Contact us straight away at hello@stickiply.com if you think we've missed something.
Include photographs of exactly what you received and your order number so we can resolve it promptly.
Do you ship worldwide?
Yes. We ship to most countries via tracked services and dispatch to over 43 countries every single month.
Delivery times after dispatch: UK 1-3 days, EU 4-14 days, US 7-14 days, international 7-21 days.
EU customers: will I pay import duties?
Orders under €150: VAT is collected through the IOSS scheme at checkout and remitted to EU countries. No extra charges are usually due on delivery.
Orders over €150: VAT and customs duties are collected at checkout. We ship with DDP (Delivered Duty Paid) partners.
VAT-registered EU businesses: Place your order through our Faire integration. You won't be charged VAT upfront and can reclaim charges yourself. You'll need a valid EU VAT number and an activated EORI number to import from the UK.
US customers: will I pay import duties?
All US orders ship Delivered Duty Paid (DDP) via USPS, UPS or FedEx. All import charges are included at checkout, no surprise fees on delivery.
We currently include:
15% US baseline tariff on most imported goods (in effect from 21 February 2026).
1-6% ad valorem duty depending on the product's HS code.
Additional Section 301 duties on selected Chinese-origin goods (vinyl, laminates, plastic films).
All customs clearance and handling fees.
Not included: applicable US state or local sales tax where required.
If your order includes a mix of UK and Chinese-origin items, US Customs may apply the highest tariff to the entire order.
International customers: will I pay duties?
For countries outside the UK, EU and US, your order may be subject to local import taxes, customs duties or courier handling fees.
These charges are not included at checkout. They're calculated and collected by your local customs authority or courier when your order arrives.
For the most accurate information, check your country's customs website before ordering. See our full shipping policy for country-specific details.
Retailers order our market-ready designs and supplies wholesale through Faire, with 60-day payment terms and free returns on a first order.
If you are in Canada, Australia, New Zealand, Norway or Switzerland you already pay import taxes to the courier on delivery, so the cost that matters is shipping. Ordering through Faire gives you a year of free shipping on our products, dispatched as fast as a direct order.
You can track your order by clicking "Track your parcel" in your shipping confirmation email. Not had a confirmation email yet? First check you entered the correct email at checkout, then fill in our contact form or email us if you need further help!
- UK2 to 4 working days
- Europe5 to 10 days
- USA7 to 14 days
- Rest of the world7 to 15 days